KYC Policy at Spinch Casino
At Spinch Casino, we are committed to providing a safe and secure gaming environment for our players. Our Know Your Customer (KYC) policy is an integral part of our efforts to prevent fraud, ensure the security of our players, and comply with legal regulations. Below, we outline the purpose of our KYC processes, the documents required for identity verification, and how we handle this information.
Purpose of Identity Verification
The primary goal of our KYC procedures is to verify the identity of our players to prevent fraudulent activities and money laundering. It also helps us safeguard your personal information and ensure compliance with applicable laws and regulations. By verifying identities, we can provide a safe gaming environment and comply with legal obligations.
Required Documents
To complete the KYC process, players at Spinch Casino may be required to submit the following documents:
- Proof of Identity: This could be a government-issued passport, driver's license, or national ID card.
- Proof of Address: A recent utility bill, such as electricity, water, or gas bill, or a bank statement showing your full name and address. These documents should not be older than three months.
- Payment Method Verification: For verification purposes, we may request a copy of the card used for deposits or a bank statement confirming ownership if alternative payment methods are used.
Verification Triggers
Our KYC verification process is typically initiated when a player's cumulative transactions reach a threshold of €2000. Additionally, any suspicious activity or requests from regulatory bodies may trigger the verification process.
Processing Times
We understand that timely verification is essential for your gaming experience. Our dedicated team aims to process verification documents within 72 hours from the time of submission. During peak periods, processing times might extend slightly.
Account Restrictions During Verification
While your account is under verification, certain functionalities may be temporarily restricted. These could include limitations on deposits, withdrawals, or placing bets. These measures are in place to protect both the player and the casino during the verification process.
Data Handling and Security
At Spinch Casino, we take your privacy seriously. All data submitted during the KYC process is handled with the highest level of security and confidentiality. We utilise advanced encryption technologies to protect your personal information from unauthorized access.
For any questions or further assistance regarding our KYC process, please contact our support team at [email protected]. We are here to ensure a secure and enjoyable gaming experience for all our players.